FAQs
What apartment homes and floor plans are available?
One, two, and three bedroom homes across eight layouts from approximately 830 to 1,605 square feet.
What community amenities are available?
Saltwater pool, cabana, grilling pavilions, outdoor fireplaces, clubhouse, cyber cafe, fitness center, yoga studio, bark park, pet spa, playground, package lockers, valet trash and recycling, storage, EV charging, and elevators.
What apartment features are included?
Modern kitchens with islands, granite countertops, stainless steel appliances, washer and dryer, smartphone entry, intrusion alarms, walk in closets, patios or balconies, USB ports, and custom finish packages.
Does every home have elevator access?
Elevator access is available to each home. Contact the office for move in and accessibility details.
How are packages, trash, storage, and EV charging handled?
Luxer lockers, valet trash and recycling, onsite storage, and EV charging are available. Contact the office for details.
Where is Hawthorne at the W located?
Hawthorne at the W is located at 329 Broomsedge Trail, Chattanooga, TN 37405. Contact the leasing office at (423) 508-5620 for directions or to schedule a tour.
What is the surrounding area like?
Chattanooga living near the Tennessee River, city attractions, dining, shopping, and outdoor recreation.
What dining, shopping, and attractions are nearby?
Walnut Street Bridge, Hunter Museum, Tennessee River, Lookout Mountain, Bluff View Art District, Chattanooga Choo Choo, trails, restaurants, and coffee.
What schools serve this community?
The property is listed within Hamilton County Schools. Public schools listed include Normal Park Museum Magnet, Normal Park Museum Magnet Upper, and Red Bank High. Notable private school options include Baylor School; Girls Preparatory School; McCallie. School assignments change, so verify current information directly with the district and schools.
What fees should I expect before moving in?
Move-in costs may include an application fee, administrative fee, deposit, prorated rent, and any applicable pet or utility-related charges. The leasing team can provide available fee information before you apply and a final summary before lease signing or move-in, so there are no surprises.
Are shorter or longer-term leases available?
Yes, short and longer-term lease options may be available. Availability, lease terms, pricing, and applicable fees may vary by community and apartment home. Our leasing team will be happy to review current options and help you find the lease term that best fits your needs.
What is included in rent, and are utilities included?
Rent generally includes your base monthly rent for the apartment home. Additional recurring charges, such as amenity fees, parking, pet rent, or other lease-related charges, may apply depending on the community and lease terms. Utility requirements also vary by community and apartment home. Some utilities may need to be placed in your name before move-in, while others may be billed through your resident account. The leasing team will provide a complete breakdown of costs and any required utility setup instructions prior to your move-in date.
Is liability coverage or renters’ insurance required?
Residents are required to maintain a minimum of $100,000 in liability coverage. Liability coverage is different from renters’ insurance and may not include coverage for personal belongings. Depending on the community, residents may provide proof of qualifying coverage or participate in the community’s liability coverage program for an additional monthly charge. Please contact the leasing office for current requirements and options.
What is the pet policy?
Our community is pet-friendly, with cats and dogs welcome. Pet policies, including breed restrictions, weight limits, deposits, and fees, may vary by property. Please contact the leasing office for the most current pet policy details.
How do I apply, and are there screening requirements?
You can apply online through the website or contact the leasing office for assistance. Application approval is based on the community’s rental criteria, which may include income qualifications, credit history, rental history, background screening, and other applicable requirements. The leasing team can provide current criteria and answer any questions before you apply.
What should I expect on move-in day?
On move-in day, the leasing team will provide instructions for accessing your apartment home, along with any community-specific information you need to get settled. Your apartment home will be inspected and prepared prior to your arrival. If you notice anything that needs attention after move-in, please submit a service request or contact the office.
What can I access in the resident portal?
Residents can use the resident portal to manage common account needs, including rent payments, service requests, and select lease or account information. If you need assistance accessing the portal, please contact the leasing office.
How do I submit a maintenance request, and what qualifies as an emergency?
The easiest way to submit a service request is through the resident portal. You may also contact the leasing office directly. Response times vary based on the type of request, and the team will communicate timing and next steps if additional work is required. Emergency maintenance is generally limited to urgent issues that require attention before the next business day, such as major active leaks, lack of water, certain electrical issues, or loss of heating or air conditioning as required by law or community policy. For immediate assistance, contact the after-hours emergency maintenance line. If you are unsure whether your issue qualifies, please call for guidance.
How does pest control work?
Preventive pest control services are provided as part of the community’s maintenance program but may vary by location. If you experience pest-related concerns, please submit a service request or contact the leasing office so the team can coordinate next steps.
How do package deliveries work?
Depending on the property, packages may be delivered to your apartment home, a package locker, the leasing office, or another designated location. Please contact the leasing office for details specific to your community.